Effective Date: 1 Jan 2024
At Marsh End Cottage Retreat Centre, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you book a stay through our website, www.marshendcottage.com, or via other direct booking methods.
1. Data Collection
We may collect the following personal information when you make a booking or interact with us:
• Personal Information: Name, contact details (email, phone number), and address.
• Booking Information: Details of your stay, including dates, preferences, and any special requirements.
• Payment Information: Card details and transaction history (processed securely via a third-party provider).
• Marketing Preferences: Any preferences you provide regarding marketing communications.
• Feedback and Communications: Any feedback, reviews, or queries submitted via email, phone, or our website.
2. How We Use Your Data
We use the information collected for:
• Processing Bookings: Managing and confirming your bookings, arranging any specific requests, and ensuring a smooth guest experience.
• Payment Processing: Facilitating secure payment for your booking (via trusted third-party payment processors).
• Communication: Responding to inquiries, sending booking confirmations, and notifying you of relevant updates regarding your stay.
• Marketing: Sending occasional promotions, updates, or offers if you have opted into our marketing communications. You can opt-out at any time.
• Improvement and Analysis: Analysing feedback to improve our services and optimise guest experiences.
• Legal Compliance: Complying with legal obligations, including tax reporting and fraud prevention.
3. Data Sharing
We may share your data with:
• Service Providers: Third-party vendors who help us process payments, manage bookings, or provide related services (e.g., Stripe for secure payments).
• Legal Authorities: When required by law, to comply with legal processes, or in response to valid government requests.
• Marketing and Analytics Partners: With your consent, we may share limited data for marketing analysis or to enhance our services.
We do not sell or rent your data to third parties.
4. Data Retention
We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Typically, we retain booking information for up to 6 years to comply with legal and tax obligations.
5. Security Measures
We implement strict security measures to protect your data, including:
• Encryption: Secure encryption of payment information during processing.
• Restricted Access: Limiting access to personal data to authorised personnel only.
• Regular Security Audits: Periodic reviews of our security practices to protect against data breaches.
However, please be aware that no online transaction or storage method is entirely secure, and we cannot guarantee absolute data security.
6. Cookies and Tracking Technologies
Our website uses cookies to improve user experience, track usage, and enhance services. Cookies may collect anonymous data on website usage, which we may use for analytics and marketing purposes. You can adjust your browser settings to manage cookie preferences.
7. Your Rights
Under applicable data protection laws, you have rights regarding your personal data, including:
• Access: Request a copy of the personal data we hold about you.
• Correction: Correct any inaccurate or incomplete data.
• Deletion: Request the deletion of your data, subject to legal retention requirements.
• Objection to Processing: Object to certain types of data processing, such as direct marketing.
• Data Portability: Request the transfer of your data to another service provider.
To exercise these rights, please contact us at mec@marshendcottage.com. We may request verification of your identity to ensure the security of your request.
8. Updates to This Policy
We may update this privacy policy periodically. Any changes will be posted on this page, and where significant, we will notify you directly. Please review this policy regularly for updates.
9. Contact Us
For questions or concerns about this Privacy Policy, please contact us at:
• Email: mec@marshendcottage.com
By booking with Marsh End Cottage Retreat Centre, you consent to the collection, use, and sharing of your data as described in this policy.
